Refund policy
Return & Refund Policy – 30 Days
Last Updated: June 2026
About Us
Wiecel Barefoot Shoes is operated by THEWORLDISYOURS LTD.
Registered Office:
5 South Charlotte Street
Edinburgh EH2 4AN
Scotland
United Kingdom
Company Number: SC704751
Email: info@wiecel.co.uk
Phone: +44 7455 216759
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must:
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Be unused and unworn
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Be in their original condition
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Include the original packaging
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Include all labels, tags and accessories supplied with the product
Returns that do not meet these requirements may be refused or may qualify only for a partial refund.
No restocking fees are charged.
Return Shipping Costs
Incorrect, Damaged or Defective Products
THEWORLDISYOURS LTD will cover reasonable return shipping costs if:
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The product arrives damaged
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The product is defective
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The wrong product was received
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The product materially differs from the order placed
Change of Mind Returns
If a return is requested because:
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The size is not suitable
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The customer changes their mind
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The item is no longer wanted
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The customer prefers a different product
the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable.
How to Request a Return
Step 1 – Contact Customer Support
Please contact us before returning any item.
Email: info@wiecel.co.uk
Please provide:
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Order number
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Full name
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Reason for return
Step 2 – Return Authorisation
Our customer service team will review the request and provide return instructions.
Returns sent without prior authorisation may be refused.
Step 3 – Send the Product
After receiving authorisation, securely package the product and send it to the returns address below.
Returns Address
Authorised returns should be sent to:
Wiecel Barefoot Shoes – Returns Department
88 Standalane
Kincardine
Alloa FK10 4NY
United Kingdom
Refund Processing
Inspection
Returned items are inspected upon arrival.
Refund Approval
Once approved, refunds will be issued to the original payment method used for the purchase.
Processing Time
Approved refunds are normally processed within 10 business days.
Processing times may vary depending on the payment provider.
Exchanges
Subject to stock availability, exchanges may be requested for:
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Different sizes
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Different colours
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Alternative products
To request an exchange, please contact:
before returning the product.
Non-Returnable Products
For hygiene and safety reasons, certain products may not be eligible for return.
Any non-returnable items will be clearly identified on the relevant product page before purchase.
Questions & Support
For assistance regarding returns, refunds or exchanges, please contact:
Email: info@wiecel.co.uk
Phone: +44 7455 216759
Customer Support Hours:
Monday – Sunday
9:00 AM – 6:00 PM (GMT+1)
Response Time:
Within 1 business day
Merchant Information
THEWORLDISYOURS LTD
Company Number: SC704751
Registered Office:
5 South Charlotte Street
Edinburgh EH2 4AN
Scotland
United Kingdom
Trading Name:
Wiecel Barefoot Shoes
Email: info@wiecel.co.uk
Phone: +44 7455 216759