Refund policy
Return Policy – 30 Days
Right of Return
Customers may return eligible products within 30 days of the delivery date.
Returned items must be:
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Unused and unworn
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In their original condition
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Returned with original packaging
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Returned with all tags, accessories, and included materials
Wiecel Barefoot Shoes does not charge any restocking fees for eligible returns.
Return Conditions
Return Period: 30 days from delivery
Product Condition: Unused, unworn, and in original condition
Packaging: Original packaging, labels, and accessories must be included
Restocking Fee: None
Returns that do not meet these conditions may be refused or may be subject to a partial refund.
Return Shipping Costs
Incorrect, Damaged, or Defective Items
Wiecel Barefoot Shoes will cover reasonable return shipping costs when:
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The product arrives damaged
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The product is defective
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The product received differs from the order confirmation
Change of Mind Returns
If the return is requested due to:
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Incorrect size selection
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Personal preference
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Change of mind
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Product no longer wanted
the customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
How to Start a Return
Step 1 – Contact Customer Support
Before sending any item back, please contact us at:
Email: info@wiecel.com
Please include:
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Order number
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Reason for return
Step 2 – Receive Return Instructions
Our team will review your request and provide return instructions via email.
Step 3 – Send the Item Back
Securely package the item and ship it according to the instructions provided by our support team.
Returns sent without prior authorization may be refused and may not be eligible for a refund.
Return Address
Authorized returns should be sent to:
Wiecel Barefoot Shoes
88 Standalane, Kincardine, Alloa FK10 4NY, United Kingdom
Please do not send returns without receiving authorization and return instructions from our support team.
Refund Processing
Inspection
Returned items are inspected upon receipt.
Refund Approval
Once the return has been approved, the refund will be issued to the original payment method used for the purchase.
Processing Time
Refunds are generally processed within 10 business days, depending on your payment provider.
Exchanges
Exchanges may be available for:
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Different sizes
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Different colours
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Alternative products (subject to availability)
To request an exchange, please contact:
before returning your item.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons.
Where applicable, non-returnable products will be clearly identified on the product page before purchase.
Questions & Support
For additional information, please visit our FAQ page.
For direct assistance, please contact our customer support team.
Merchant Information
Store Name: Wiecel Barefoot Shoes
Business Address:
5 South Charlotte Street
Edinburgh EH2 4AN
United Kingdom
Email: info@wiecel.com
Phone: +44 7455 216759
Customer Support Hours: Monday – Sunday, 9:00 AM – 6:00 PM (GMT+1)
Response Time: Within 1 business day