Shipping policy

Shipping Policy

Last Updated: 9 June 2026

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Order Cut-Off Time:
12:00 AM (United Kingdom Time)

Processing Time:
1–2 business days

Orders placed after the cut-off time will be processed on the next business day.

Once your order has been processed, it will be prepared for shipment and handed over to our delivery partners.

Delivery Times

Estimated delivery times are:

Shipping Time:
7–10 business days

Total Estimated Delivery Time:
8–12 business days

Please note that delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs clearance procedures

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Circumstances beyond our reasonable control

While we aim to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

Shipping Costs

Free Shipping

We offer free shipping on all orders delivered to:

  • United Kingdom

  • United States

  • Canada

  • Italy

No minimum purchase is required.

Other Countries

For destinations outside the regions listed above, shipping fees will be calculated automatically at checkout and displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Tracking number

  • Tracking link

  • Shipping details

You can use the provided tracking information to monitor the progress of your shipment.

Delivery Issues

If your order:

  • Arrives damaged

  • Is delayed significantly

  • Appears lost in transit

  • Has not arrived within the expected timeframe

please contact our customer support team as soon as possible.

We will investigate the issue with the carrier and work towards an appropriate resolution.

Lost or Delayed Shipments

If a shipment is delayed or appears to be lost, customers should contact us within 30 days of the estimated delivery date.

Claims submitted after this period may not be eligible for investigation or compensation.

Returns

Please do not return any products without first contacting our customer support team.

Return instructions will be provided after your request has been reviewed.

For full details, please refer to our Return Policy.

Need Help?

For additional information, please visit our FAQ page.

If you require assistance, please contact our customer support team directly.

Contact Information

Store Name: Wiecel Barefoot Shoes

Business Address:
5 South Charlotte Street
Edinburgh
EH2 4AN
Scotland
United Kingdom

Email: info@wiecel.com

Phone: +44 7455 216759

Customer Support Hours:
Monday – Sunday
9:00 AM – 6:00 PM (GMT+1)

Response Time:
Within 1 business day

Return Requests

Before returning any item, please contact:

Email: info@wiecel.com

Customers will receive return instructions and the appropriate return address after their request has been reviewed and approved by our support team.